# Anthropic Console login: get a Claude API key for Chaterimo - URL: https://www.chaterimo.com/en/blog/how-to-anthropic-api-account/ - Language: en - Type: Guide - Author: David Langr - Published: 2024-03-12 - Updated: 2026-11-10 > Sign up in the Anthropic Console (now Claude Console), buy credits, create a Claude API key and connect it to Chaterimo as your own key (BYOK). ## Key findings - An Anthropic API key lets your Chaterimo chatbot answer with Claude models, and Anthropic bills you directly for what the chatbot uses (BYOK). - You create the key in the Claude Console (platform.claude.com), formerly the Anthropic Console at console.anthropic.com; it is a separate account from claude.ai. - The Claude API runs on prepaid credits: when the balance reaches zero, the chatbot stops answering until you buy more. - Create the key for one workspace. A key that works in several workspaces also needs the **Anthropic Workspace ID** in Chaterimo. - The Console shows a new key only once, so paste it into Chaterimo under Account Settings right away. To get an Anthropic API key, sign up in the Claude Console (platform.claude.com), buy prepaid credits and create a key on the API keys page. The Claude Console is the new name of the Anthropic Console, and console.anthropic.com now leads there. Then paste the key into Chaterimo under **Account Settings** and choose a Claude model for your chatbot. This guide is for online stores whose Chaterimo plan uses their own API key (BYOK: you use your own key and pay Anthropic directly for what the chatbot uses). [Chaterimo](https://www.chaterimo.com/en/) is an AI chatbot and AI agent for online stores on Shopify, Shoptet, Upgates, Eshop-rychle and other platforms (through a product feed). It answers customers from the store's product catalogue and knowledge base; with this key, it uses Claude models on your own Anthropic account. ## Steps ### 1. Create a Claude Console account Go to [platform.claude.com](https://platform.claude.com/) and sign up, or log in if you already have an account. You can use **Continue with Google** or **Continue with email**. With e-mail, the Console sends you a login link instead of asking for a password.[^1] Always log in with the method you signed up with. The Claude Console is not claude.ai. Claude.ai is Anthropic's chat app; the Console is where API keys and API billing live. They are separate accounts, even when you use the same e-mail address for both.[^1] A paid Claude subscription is billed separately from the API.[^2] ### 2. Buy prepaid credits The Claude API runs on prepaid credits. Open the [Billing page of the Console](https://platform.claude.com/settings/billing) (**Settings → Billing**), select **Buy credits**, enter the amount and confirm. Only members with the Admin or Billing role can buy credits. When the balance reaches zero, Anthropic stops API requests and your chatbot cannot answer until you buy more.[^3] Turn on auto-reload, so the chatbot does not stop at night or over a weekend. In the **Credit balance** section, select **Set up auto-reload**, enter the balance that starts a purchase (**When credit balance reaches**) and the balance to return to (**Bring credit balance back up to**), then select **Turn on**. Credits expire one year after purchase.[^3] > **Tip** > > To cap the monthly spend, use the **Spend limits** section on the same Billing page: **Set limit**, or **Adjust limit** when a limit exists. When usage reaches your limit, Anthropic refuses API requests until the limit resets or you raise it, so your chatbot stops answering too.[^4] ### 3. Create the Anthropic API key Open the [API keys page](https://platform.claude.com/settings/keys) of the Console and select **Create key**. Fill in the dialog:[^5] Name : A name you will recognise later, for example “Chaterimo”. Expiration : Choose **Never** for the key of your chatbot. An expired key stops working, and your chatbot stops answering with it. If your organisation does not allow **Never**, choose the longest period and replace the key before it expires. Anthropic e-mails the key's creator 7 days before a key with a lifetime of 14 days or more expires.[^6] Linked account : Yourself (a personal key) or a service account. A personal key stops working when you are removed from the organisation. If several people manage your Console account, ask an organisation admin for a service account key, so the chatbot does not depend on one person.[^6] Workspace : Scope the key to one workspace; the dialog lets you choose it. A key created for one workspace works only there and needs no Workspace ID in Chaterimo.[^6] Copy the key when the Console shows it. It starts with `sk-ant-`. The Console shows the full key only once; if you lose it, create a new key.[^5] > **Warning** > > Treat the key like a password. Never send it by e-mail or chat and never put it into the code of your store. Anyone who has the key can use the API at your expense. If a key leaks, create a new one, paste it into Chaterimo and then disable or delete the old one on the API keys page.[^6] ### 4. Paste the key into Chaterimo In Chaterimo, open **Account Settings** in the menu. In the **AI provider keys** section, paste the key into **Anthropic API key** and select **Save**. The field then shows **Key saved**. Chaterimo stores the key encrypted and uses it only for requests to Anthropic. One key serves all chatbots of your organisation. Leave **Anthropic Workspace ID (optional)** empty when you created the key for one workspace. Fill it in only when the key works in more than one workspace: Anthropic then needs to know which workspace each request runs in.[^6] Copy the ID from the **ID** column on the [Workspaces page](https://platform.claude.com/settings/workspaces) of the Console (**Settings → Workspaces**). It starts with `wrkspc_`. Chaterimo sends it with every request it makes with your key. If you do not see the **AI provider keys** section, your plan does not need your own key: in the free trial and on plans with Chaterimo API keys, Chaterimo uses its own keys. The plans are on the [pricing page](https://www.chaterimo.com/en/pricing/). ### 5. Choose a Claude model for your chatbot Open **Chat Settings & Embed**. Under **General chatbot settings**, choose a Claude model in **AI model type** and select **Save changes**. A Claude model always uses the Anthropic key from step 4; a GPT or Gemini model would need a key of its own provider. Which model fits your store depends on your questions and your budget. Our [AI benchmark](https://www.chaterimo.com/en/ai-benchmark/) compares models on real customer-support questions, and the article [how to choose an LLM for customer support](https://www.chaterimo.com/en/blog/how-to-choose-llm-for-customer-support/) explains the trade-offs. ## How to check it works 1. Open **Test Chatbot** and ask a question your customers often ask. If the chatbot answers, the key, the workspace and the model work. 2. If Chaterimo showed a red warning about your Anthropic key, it disappears after the next answer that works. 3. The [Usage page of the Console](https://platform.claude.com/usage) shows the requests of your chatbot. ## Troubleshooting “You have not saved an API key for an AI provider yet” : Your plan uses your own key, but Chaterimo has none. Paste the key in **Account Settings** (step 4). “Anthropic requires a Workspace ID for this API key” : The key works in more than one workspace, so Anthropic refuses requests without a Workspace ID. Copy the ID from **Settings → Workspaces** in the Console into **Anthropic Workspace ID (optional)** in Chaterimo, or create a key for one workspace (step 3) and paste it instead. Buying credits does not fix this. Chaterimo also sends this warning to the account owner by e-mail, at most once a day. “Enter a valid Anthropic Workspace ID starting with wrkspc_.” : The field accepts only a complete workspace ID. Copy the whole value from the **ID** column, not the name of the workspace. “Your API key for Anthropic is invalid or has been revoked” : The key was deleted, disabled or has expired, was copied incompletely, or was the personal key of someone who left the organisation. Create a new key (step 3) and paste it into Chaterimo. Chaterimo also sends this warning by e-mail, at most once a day. “Your AI provider (Anthropic) reports that your account has run out of credits or reached a spend limit” : The credit balance reached zero, or usage reached the spend limit you set (Chaterimo shows the same warning for both). Buy credits on the Billing page (step 2) and turn on auto-reload, or raise the limit under **Spend limits**. The chatbot stopped answering after you saved a Workspace ID : The ID belongs to a workspace the key cannot use, for example one of another organisation; Anthropic then refuses the requests as “Workspace not found”.[^6] Copy the ID again in the organisation where you created the key, or delete the ID and use a key created for one workspace. The **Create key** button is disabled : Your role in the Console organisation does not allow you to create keys. Ask an organisation admin to change your role or to create a service account key for the chatbot.[^5] You cannot find API keys or Billing : You are probably on claude.ai instead of the Claude Console, or in another organisation. Open platform.claude.com (console.anthropic.com leads there too), log in with the method you signed up with and check which organisation you are in. ## Next step Compare Claude with other models in the [AI benchmark](https://www.chaterimo.com/en/ai-benchmark/) and choose the one that fits your customers' questions. To try GPT or Gemini models as well, follow the guides to the [OpenAI API key](https://www.chaterimo.com/en/blog/how-to-openai-api-account/) and the [Gemini API key](https://www.chaterimo.com/en/blog/how-to-gemini-api-account/). Then test the chatbot on your own questions in **Test Chatbot** before you show it on your store. **What is the Anthropic Console?** It is Anthropic's dashboard for developers, where you create Claude API keys, buy API credits and see usage. Anthropic now calls it the Claude Console. It runs at platform.claude.com, and console.anthropic.com leads there. **Is the Claude Console the same account as claude.ai?** No. Claude.ai and the Claude Console are separate accounts, even with the same e-mail address. A paid Claude subscription is billed separately from the API; Anthropic says the Max and Team plans include monthly credits for the Claude API. **Do I need credits to use the Anthropic API?** Yes. The Claude API runs on prepaid credits. Without credits, requests fail and the chatbot cannot answer. **What is the Anthropic Workspace ID in Chaterimo?** The ID of the Console workspace your requests run in; it starts with wrkspc_. Chaterimo needs it only for a key that works in more than one workspace. For a key created for one workspace, leave the field empty. **Can I use one Anthropic key for several chatbots in Chaterimo?** Yes. The key is saved in Account Settings and serves all chatbots of your organisation. Each chatbot can use a different Claude model. **What does the Claude API cost for a chatbot?** It depends on the model and the number of conversations. Anthropic lists its prices on the [Claude API pricing page](https://platform.claude.com/docs/en/about-claude/pricing). The Chaterimo plan is billed separately; see the [Chaterimo pricing page](https://www.chaterimo.com/en/pricing/). [^1]: Anthropic, “Log in to your Console account”, accessed 19 October 2026, https://support.claude.com/en/articles/13371040-log-in-to-your-console-account [^2]: Anthropic, “Why is Claude API usage billed separately from my paid Claude plan?”, accessed 19 October 2026, https://support.claude.com/en/articles/9876003 [^3]: Anthropic, “How do I pay for my Claude API usage?”, accessed 19 October 2026, https://support.claude.com/en/articles/8977456 [^4]: Anthropic, “Rate limits”, accessed 19 October 2026, https://platform.claude.com/docs/en/api/rate-limits [^5]: Anthropic, “Get your Claude API key”, accessed 19 October 2026, https://platform.claude.com/docs/en/get-api-key [^6]: Anthropic, “Authentication”, accessed 19 October 2026, https://platform.claude.com/docs/en/manage-claude/authentication