Tidio Alternative for Shopify: Unlimited Messages with BYOK

Updated Jan 30, 2026 8 min read David Langr

If you’re using Tidio on Shopify and your costs keep climbing, the biggest lever is pricing structure. Most live chat / AI chat platforms charge based on seats, messages, or “AI credits”.

Chaterimo is a Shopify-ready Tidio alternative designed around unlimited messages with BYOK (bring your own LLM API key). You control the model and usage (ChatGPT, Claude, Gemini, Grok), while still getting ticketing for humans and proactive sales messages.

TL;DR

  • Unlimited messages with BYOK: you bring your own LLM API key for predictable costs.
  • Multi‑LLM: switch between ChatGPT, Claude, Gemini, Grok.
  • Support workflow: AI can create tickets for humans when needed.
  • Sales: proactive messages to help convert visitors.

Chaterimo vs Tidio (quick comparison)

Feature Chaterimo Tidio
Unlimited messages Yes (with BYOK) Typically limited by plan / AI credits
Bring your own API key (BYOK) Yes Not the default model
Model choice ChatGPT, Claude, Gemini, Grok Platform-defined
Ticketing for humans Yes Varies by setup
Proactive sales messages Yes Yes / varies by plan
Shopify integration Yes (Shopify app available) Yes

Note: This is a practical comparison for buyers. Always verify the latest Tidio plan limits before deciding.

Why switch from Tidio?

  • Cost predictability: BYOK lets you control spend directly at the LLM provider.
  • Model flexibility: switch models if quality/cost changes.
  • Operational workflow: tickets for humans so nothing gets lost.
  • Conversion: proactive messages to help shoppers move forward.

When Tidio is still a good fit

If you want an all-in-one suite with a single vendor controlling everything (including AI usage), Tidio can be a solid choice. Chaterimo is best when you want control: pricing control (BYOK), model choice, and a lightweight Shopify-first setup.

Frequently Asked Questions

Yes — if you want a Shopify-ready chatbot with unlimited messages via BYOK, model choice (ChatGPT/Claude/Gemini/Grok), and a support workflow with human ticketing.

BYOK means bring your own API key. You connect your own LLM provider account and pay usage directly there, instead of buying “AI credits” from a chat platform.

Chaterimo supports multiple models, including ChatGPT, Claude, Gemini, and Grok. You can switch as you test quality and cost.

Yes. When AI should hand off, Chaterimo can create a ticket so your team can follow up and resolve the case reliably.

Yes — it includes a proactive sales agent to greet visitors and assist on high‑intent pages.

Most stores can switch quickly: install the Shopify app, connect your API key (BYOK), and configure your support/sales flows. If you rely on specific Tidio automations, mirror those flows first.

Next step

If you’re comparing a Tidio alternative for Shopify and want predictable costs, start with BYOK: connect your preferred model, sync your store data, and ship with a simple support + ticketing workflow.

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