Chaterimo vs. Tidio: Chatbot Comparison for Online Stores

Your online store never sleeps, or at least it shouldn't. Customers seek customer support at 3 AM, on weekends, and during holidays. A chatbot allows you to be online 24/7. It automatically answers questions, helps customers, and solves their problems. It's like having an employee who never leaves work and doesn't need vacation time. Not sure which chatbot to choose? In this article, we'll compare Chaterimo and Tidio head-to-head.

📍TIP: What is the best live chat for Shopify?

• Chaterimo wins on price: starting at $9/month vs. Tidio's $29/month.
• Chaterimo launches in 5 minutes with one-click installation on Shopify or Shoptet.
• Chaterimo interface allows direct integration with popular e-commerce platforms.
• Chaterimo focuses purely on automation, while Tidio requires cooperation with human operators.
• For small and medium online stores, Chaterimo is better. Large companies with budgets over $800/month will benefit more from Tidio.

A chatbot is essentially a robot you can text with like a human. It's usually a small window in the corner of a website where customers type their questions and get instant answers. It works exactly like texting a friend on WhatsApp.

Modern chatbots are now very advanced. They can:

• Answer questions like "Do you have this jacket in size M?" or "How much does shipping cost?"
• Advise customers on which product to choose.
• Find out where their order is and when it will arrive.
• Handle returns without customers needing to call.

Why Are Chatbots So Useful for Customer Support?

Most people want answers immediately. When they ask something important and have to wait hours for an email response, they often buy elsewhere instead. Chatbots respond to inquiries instantly, so customers don't leave for competitors.

📍TIP: What Is The Best Live Chat for Shopify?

Chaterimo is a chatbot developed specifically for e-commerce with emphasis on simplicity and affordability. Founded in 2023 by developers from the Czech Republic, which shows in detailed adaptation to various markets.

Main Chaterimo Features

• Fully automatic AI chatbot uses the most modern language models like ChatGPT, Claude, and Gemini. You don't need any human operators - the chatbot handles everything itself and only creates tickets for review in case of complex inquiries.
• Dynamic knowledge base automatically learns from your products, FAQ, and documents. You can upload XML feeds from your store, PDF files, or let the chatbot read information directly from your website. The more information it has, the better it responds.
• Multi-language chatbots allow you to create separate bots for different languages or departments. This is ideal for online stores selling internationally or with multiple brands.
• Intelligent handoff to human operators works so that if the chatbot doesn't know the answer, it automatically gets all necessary information from the customer and creates a ticket. You then only handle truly complex cases.

Chaterimo Pricing

Chaterimo has the best price/performance ratio on the market. The Growth plan starts at just $9/month (when paid annually) and includes unlimited messages and AI responses.

The Evolve plan at $19/month covers the needs of most medium-sized online stores and offers up to 5 million characters in the knowledge base. For comparison: Tidio charges $58/month for similar features.

Moreover, you can use your own AI account (OpenAI, Anthropic) and pay only when the chatbot is actually used. For smaller e-shops, this means savings of up to 80% compared to the competition.

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Tidio is an established player in the customer support market with over 300,000 business accounts worldwide. It's a comprehensive solution combining chatbots, live chat, email marketing, and helpdesk in one platform.

Tidio Platform Features

• AI agent Lyro can resolve approximately 67% of common inquiries across chat, email, and social media. Unlike Chaterimo, however, it requires cooperation with human operators.
• Omnichannel inbox unifies communication from web chat, Instagram, WhatsApp, Messenger, and email into one interface. Ideal for larger teams with multiple communication channels.
• Automation flows allow creating complex scenarios using a drag-and-drop editor. You can set up welcome messages, lead generation campaigns, or automated marketing sequences.
• Advanced analytics provide detailed insights into support performance, including visitor tracking, order history, and customer profiles.

Tidio Pricing

Tidio is significantly more expensive than Chaterimo. The free plan allows only 50 unique conversations per month, which usually isn't enough even for small online stores.

The Starter plan at $29/month covers only 100 conversations monthly. The Growth plan at $58/month increases the limit to 2,000 conversations.

The highest plans start at $829/month and go up to $3,299/month. That's 150 times more than Chaterimo's basic plan.

📍Read this: 13 Tips for a Successful E-shop in 2025

For 90% of online stores, Chaterimo is better than Tidio. It has dramatically lower costs with the same or better quality AI responses. You'll save tens of thousands of dollars annually that you can invest in marketing or product development.

Deploying a chatbot on your online store is faster and you're less dependent on human resources. While Tidio requires a team of operators, Chaterimo works fully automatically.

Chaterimo is also better adapted to various markets, including language support, local integrations, and understanding of regional e-commerce specifics.

With store growth, you won't face surprising price jumps like with Tidio, where costs grow exponentially.

If you're just starting with chatbots or looking for a low-cost solution to automate customer support, Chaterimo is the clear choice. Only consider Tidio if you have a budget in the thousands of dollars per month and need a complete omnichannel platform.

📍You might also be interested in: AI Models for Customer Support: ChatGPT vs. ClaudeAI

Frequently Asked Questions

Chaterimo is a specialized AI chatbot for online stores with emphasis on automation and low cost. Tidio is a comprehensive platform combining chatbots, live chat, email marketing, and helpdesk. Chaterimo is simpler and significantly cheaper, Tidio offers more features for a higher price.

Chaterimo is clearly cheaper. Chaterimo starts at $9/month with unlimited messages, Tidio costs at least $29/month for just 100 conversations. For most small online stores, Chaterimo represents 70-85% savings.

Yes, both chatbots support English and multiple languages. Chaterimo has an advantage in better market adaptation. The interface is available in multiple languages, documentation is translated, and integrations with various platforms work with one click. Tidio also supports multiple languages but is primarily designed for English-speaking markets.

For Shopify, Chaterimo is the better choice. It offers one-click installation directly from the Shopify App Store, automatic product data loading, and better integration with international Shopify stores. Tidio also has a Shopify application, but setup is more complex and expensive.