Best Live Chat for Shoptet: Top 4 AI Chatbots for Shoptet Online Stores

In today's fast-paced e-commerce world, customers expect instant answers to their questions at any time of day. If you run an online store on the Shoptet platform, an AI chatbot can be an essential tool for improving customer support and increasing sales.

AI chatbots for online stores aren't just simple automated responses – they are intelligent assistants that can provide personalized product recommendations, answer complex order inquiries, and guide customers through the entire shopping process. If you are looking for the best AI chatbot for Shoptet, we have 4 tips for you.

For Shoptet online store owners, we recommend these best AI chatbots:

• Chaterimo – specially designed for Shoptet with direct API integration
• Smartsupp+ – official solution with order tracking functionality for Shoptet
• Sendbird AI Chatbot – advanced solution with support for 100+ languages
• Chatfuel – ideal for connecting with Meta platforms (Facebook, Instagram, WhatsApp)

Main benefits of chatbots:

• 24/7 customer support without human intervention
• Automatic order status tracking
• Personalized product recommendations
• Significant reduction in support costs
• Increase in conversion rate up to 23%

Most important features to look for in chatbots:

• Direct integration with Shoptet API
• Ability to train on your own data
• Multilingual support
• Easy transition to human customer support communication
• Analytics and performance reports

📍Read also: How to Start a Successful Online Store in 2025

We've selected the best AI chatbots for Shoptet for you. If you run an online store on this platform, you shouldn't overlook the following:

Chaterimo is an AI chatbot specially designed for the Czech Shoptet platform. It's available directly in the Shoptet add-ons section and offers seamless integration with your online store.

Main advantages:

• Quick setup: After registration, the AI is immediately functional and responds based on data from your online store
• No programming required: Technical knowledge isn't needed, just provide data and adjust the knowledge base
• Wide selection of AI models: GPT-4o, GPT-3.5, Claude Opus, Sonnet, Haiku, or Gemini
• Continuous support: Chatbot is available 24/7
• Data security: Your data is not used to train AI models
• Order automation: Direct connection to Shoptet API for order tracking

How integration works:

1. In Shoptet administration, go to the "Connections" section and then "Shoptet add-ons"
2. Search for and install the Chaterimo add-on
3. An account on Chaterimo connected to your Shoptet will be automatically created
4. Set up your access credentials and configure product downloading via API

Special features for Shoptet:

• Automatic downloading of product information via Shoptet API
• Order status inquiries (requires paid plan)
• Integration with XML product feeds
• Support for Czech language and local specifics

Smartsupp+ offers a special function for automatic order status verification, which is available only for Shoptet users. This function is part of the new Smartsupp+ add-on.

Main functions:

• Automatic order display: If the customer is logged in, the chatbot automatically displays the last 6 orders
• Search by email or order number: For non-logged-in customers
• Four basic order statuses: Unprocessed, pending, processed, canceled
• Custom order statuses: Option to add your own statuses
• Transition to human agents: When the chatbot cannot help

Sendbird offers AI chatbot with sophisticated features for large online stores that need scalable solutions.

Exceptional features:

• Support for 100+ languages: Ideal for international online stores
• Shopify integration: Although primarily for Shopify, can be adapted for Shoptet
• Advanced machine learning: Continuous improvement of responses
• Easy transition to human customer support communication: Smooth transfer of entire conversation
• Comprehensive dashboard: Detailed performance analytics

If you want to connect your Shoptet online store with Facebook, Instagram, and WhatsApp, you can try also Chatfuel.

Main advantages:

• Multichannel publishing: Facebook, Instagram, WhatsApp
• User-friendly interface: Drag-and-drop flow builder
• Integrated marketing tools: For Meta platforms
• Live chat: Option to transfer conversation to human customer support
• Analytics: For optimizing chatbot performance

📍You might be interested in: How to Create a Chatbot for E-commerce

Frequently Asked Questions

What is the best AI chatbot for beginners on Shoptet?

For beginners, we recommend Chaterimo because it's specially designed for Shoptet, doesn't require programming, and has simple setup.

Can an AI chatbot access order information in Shoptet?

Yes, chatbots like Chaterimo and Smartsupp+ can access order information via API. Customers can ask about their order status and get an immediate response. This feature usually requires a paid plan.

How long does it take to implement an AI chatbot on Shoptet?

Basic implementation takes 1-3 days. Complete setup including training and optimization can take 2-4 weeks. Chaterimo and Smartsupp+ offer the fastest implementation thanks to direct integration with Shoptet.

Can an AI chatbot speak Czech?

Yes, all recommended chatbots support Czech. Chaterimo is even primarily designed for the Czech market.

Will an AI chatbot replace human customer service agents?

An AI chatbot should complement, not replace human agents. It can resolve 60-80% of routine inquiries, while passing complex cases to human customer support. This allows the team to focus on more demanding tasks.

How does an AI chatbot affect my online store's SEO?

An AI chatbot can positively impact SEO by improving user experience, reducing bounce rate, and increasing time spent on the page. Some chatbots can also help with generating FAQ sections.

Is it safe to use an AI chatbot for e-commerce?

Yes, if you choose a reputable provider. Chaterimo, for example, guarantees that it doesn't use your data to train AI models and you can delete it at any time. Always study the data protection terms.

Can an AI chatbot help increase sales?

Absolutely yes. AI chatbots can increase conversions by up to 23% through:

• Instant answers to questions
• Personalized product recommendations
• Cart abandonment prevention
• 24/7 availability during the shopping process