Research · AI customer service
State of AI customer support in e-commerce 2026
1.09 million customer messages from up to 95 online stores, February to May 2026. How much AI handles, when shoppers ask and which models stores run.
Blog · 2
Research
Studies of LLM models in customer support, based on our own measurements.
Research · LLM models
Best AI for customer support: 12 models rated blind
ChatGPT, Claude, Gemini and Grok on 45 real e-commerce support questions, scored blind by an AI judge model. Edition 2026 Q3.
