Research · AI customer service
State of AI customer support in e-commerce 2026
1.09 million customer messages from up to 95 online stores, February to May 2026. How much AI handles, when shoppers ask and which models stores run.
Topic · 18
AI customer service
Research
Research · LLM models
Best AI for customer support: 12 models rated blind
ChatGPT, Claude, Gemini and Grok on 45 real e-commerce support questions, scored blind by an AI judge model. Edition 2026 Q3.
Guides
Guide · MCP server for Claude
Chaterimo MCP server: connect Claude to your AI chatbot
Add Chaterimo to Claude as a custom connector to read conversations, tickets and analytics or change chatbot settings. One URL and an OAuth sign-in.
Guide · First AI chatbot
Getting started: your first AI chatbot in 4 steps
Sign up, connect your store or add your content, choose the AI model and put the chat window on your website. The getting-started guide for online stores.
Guide · WordPress
How to add AI customer service to WordPress
Train a Chaterimo AI chatbot on your WordPress site, then add its chat widget with one line of code in the footer, for example with the WPCode plugin.
Guide · Squarespace
How to add AI customer service to Squarespace
Train a Chaterimo AI chatbot on your Squarespace site, then add its chat widget with one line of code in Code Injection, step by step.
Guide · Shopify
Shopify AI customer service: set up Chaterimo
Install the Chaterimo app, turn on its app embed and let an AI chatbot answer product and order questions on your Shopify store, step by step.
Guide · AI product advisor
How to fine-tune your AI product advisor
Improve your AI chatbot's answers after setup: knowledge base, instructions, AI model, testing, answer analysis, sales rules and measuring progress.
Articles
Article · AI customer service
AI chatbot for e-commerce: how AI customer service works
What an AI chatbot for an online store does and cannot do, how it differs from live chat, how to set it up, what it costs and when a person takes over.
Article · Shopify
Gorgias alternative for Shopify: helpdesks and AI agents
Gorgias is a Shopify helpdesk with an AI Agent. Compare it with Zendesk, Intercom, Re:amaze, Richpanel, Tidio, Shopify Inbox and Chaterimo.
Article · Tidio alternatives
Tidio alternatives for online stores: AI chat compared
Tidio alternatives for online stores compared: AI answers from the catalogue, order status, live chat, e-commerce platforms and published prices.
Article · Shopify
Best AI chatbot for Shopify: apps compared
Nine AI chatbot apps for Shopify compared: what they answer from, how they check order status, how they hand over to a person and what they cost.
Article · Chaterimo vs Tidio
Chaterimo vs Tidio: AI chatbot for online stores compared
Chaterimo vs Tidio for an online store: AI answers from the catalogue, order status, hand-over to a person, AI models, platforms and pricing.
Article · Shoptet
Best AI chatbot for Shoptet: add-ons compared
Six Shoptet add-ons with an AI chatbot: what they answer from, whether they find order status, how they hand over to a person and what they cost.
Article · ChatGPT for your website
ChatGPT for your website: AI customer service
How to put ChatGPT and other AI models on your website or online store for customer service: the data they need, API keys, costs and privacy.
Article · Shopify
Best live chat for Shopify: apps compared
Twelve live chat apps for Shopify compared: free plans, prices per agent or conversation, AI agents and order data, checked in the Shopify App Store.
Article · AI live chat
AI live chat on your website: how to set it up
What AI live chat is, when live chat with people, an AI chatbot or both fits your store, and how to set it up: data, chat widget, testing and hand-over.
Article · LLM models
How to choose an LLM for customer support
Accuracy on your data, speed, cost and tone. How to compare ChatGPT, Claude, Gemini and Grok for an online store and test them on your own questions.
