Best AI chatbot for Shoptet: add-ons compared

The best AI chatbot for Shoptet answers from your product catalogue, looks up order status safely and hands the customer to a person when it cannot help. On 19 October 2026 we found six add-ons with an AI chatbot in the Shoptet add-on catalogue: Chaterimo, Smartsupp+, Yasan, AI Chatbot by Jarabot, SupportBox and Chatway. They differ mainly in whether they are built on an AI agent or on live chat with operators, and in how you pay. Chaterimo is our product; we describe the others from their own pages.

Which AI chatbots have a Shoptet add-on?

The table lists the add-ons in the “Chat”, “AI” and “Zákaznická podpora” (customer support) categories of the Shoptet add-on catalogue¹ that have an AI chatbot for the store's customers. The data come from the vendors' websites on 19 October 2026.

According to the Shoptet catalogue, installation is free for all add-ons; the vendor charges the fees. Prices in Czech crowns exclude VAT, as the vendors state them; Chatway states prices in US dollars and does not mention VAT. Chaterimo's prices are on the pricing page. Currencies and units differ (conversation, interaction, answer), so do not compare the prices directly; calculate them for your own number of conversations.

What should an AI chatbot for Shoptet be able to do?

Customers of an online store ask most often about three things: products, order status and store policies (delivery, payment, returns). Look for these features accordingly:

Answers from the product catalogue

The chatbot knows your products, variants, parameters, prices and availability, and recommends specific goods based on them. Its data must be fresh, otherwise it advises from old prices and stock.

Order status

Through the Shoptet API (the interface through which an add-on reads the store's data), the chatbot looks at the order and tells the customer its status. To protect personal data, it should first verify that the person asking owns the order.

Hand-over to a person

When the AI cannot help, a person takes over the conversation: right away in live chat, or later through a ticket or an e-mail.

Connection to Shoptet

You install an add-on from the catalogue in your store administration. Some add-ons insert the chat window into the store themselves; with others you insert the code by hand.

Pricing model

Some vendors charge a fixed monthly amount with a conversation limit, others a price per conversation or per AI answer. Calculate the price for your number of conversations a month.

How do the add-ons differ?

Chaterimo

Chaterimo is our product, so we describe it in more detail, but by the same standard as the others. It is an AI agent for customer support of online stores, with the “Chaterimo - AI Chat” add-on in the Shoptet catalogue².

• Product catalogue: after you install the add-on, it downloads the products through the Shoptet API, including variants, parameters, prices, availability and images. During the trial and on paid plans it updates them every night. Instead of the API, you can upload a product feed (XML).
• Knowledge base: you add store policies, delivery or complaint rules as text, a file or a page of your website.
• Order status: the customer enters the order number, and Chaterimo shows its status only when the e-mail or phone number matches the order. The feature is part of the paid plans and the trial.
• Hand-over to a person: when the customer wants to talk to a person, or the question stays unresolved and the customer leaves a contact, the AI creates a ticket with a summary of the conversation and sends you an e-mail. Chaterimo has no live chat in which a person takes over the conversation directly in the chat window.
• Models: GPT, Claude, Gemini and Grok. With your own API key (BYOK) you pay the model provider directly and can choose any model; plans with Chaterimo's keys offer fast, more affordable models.
• Connection and price: the add-on inserts the chat window into the store by itself through the Shoptet API. Installation is free, the 7-day trial has all features, and then you pay a monthly plan according to the pricing page.

It suits stores with a larger catalogue where customers choose by parameters and need advice on which product to buy. If you mainly want live chat in which your team answers, choose one of the solutions below. Our Czech Shoptet page and guide describe the connection and the installation step by step.

Smartsupp+

Smartsupp+ is live chat with AI, a chatbot and tools for operators, for example an overview of the customer's cart and recent orders³. The AI assistant Mira AI draws on the website, the product feed and information entered by hand. You decide when it hands a conversation over to an operator⁴.

According to Smartsupp's help pages, order status is handled by a scripted flow (Flow) with preset texts: it shows a signed-in customer their orders, and a customer who is not signed in enters the order number or e-mail. After two failed attempts it offers the support contact. The feature is part of the Plus plan and higher and only of the Smartsupp+ add-on; the old Smartsupp add-on does not have it⁵.

Prices with annual billing, excluding VAT: Solo CZK 349, Plus CZK 524 and Expert CZK 1,749 a month. Mira AI Agent costs from CZK 400 a month for 100 conversations. The trial lasts 14 days⁶. Smartsupp+ suits stores that already have people on the chat and want to add AI to them.

Yasan

Yasan (called Whisper until 1 October 2026) is an AI salesperson that combines chat and search in the store⁷. It loads the product feed with variants, stock, prices and reviews, studies the FAQ and handles order status in the chat. It passes more complex questions to your team together with the conversation history and answers in European languages⁸.

Plans excluding VAT with monthly billing: Starter CZK 759 (up to 700 orders and 20,000 products, 100 conversations a month under fair use), Go CZK 1,990 and Pro CZK 4,990. All plans can be tried free for 14 days⁸. It suits you if you want AI in both the chat and the store search from one vendor.

AI Chatbot (Jarabot)

AI Chatbot by Jarabot helps with product choice, reports order status and hands the conversation to a live operator when it recognises that one is needed. According to the add-on page, it speaks more than 90 languages, and you insert it into the store with a short HTML script in the Shoptet administration⁹. It reads products, stock and order statuses through the Shoptet API¹⁰.

The price works differently from the others: onboarding (AI setup and training) from CZK 50,000 excluding VAT, then CZK 1.50 per interaction with a customer and CZK 420 a month for the licence of each live operator⁹. It suits larger stores that want a solution set up by the vendor. According to Lupa.cz on 12 October 2026, Shoptet is buying Jarabot¹¹; Shoptet has not yet announced how this will affect its offering.

SupportBox

SupportBox is a helpdesk: e-mail, phone, live chat, Messenger and Instagram in one inbox. With every message, the operator sees the customer's orders from Shoptet. The AI Lucy recommends products, looks up order status, answers in any language and passes complex questions to an operator¹².

You pay per user and module (e-mail, chat with social networks, phone): CZK 490 a month, CZK 409 with annual billing, excluding VAT. An answer by Lucy AI costs CZK 1 in live chat and CZK 3 in e-mail, and the trial lasts 14 days¹³¹². It suits a team that wants all customer support channels in one place.

Chatway

Chatway is live chat with an AI agent that answers from the website content and a knowledge base or FAQ. The widget supports more than 20 languages¹⁴. The add-on page mentions neither the product catalogue as a source nor order status from Shoptet.

The free plan has 1 operator and 50 conversations a month; the Business plan costs $31 a month with annual billing. The AI agent is paid separately, $0.50 per resolved conversation, and the first 10 AI conversations are free¹⁵. It suits smaller stores that want inexpensive live chat and AI for questions about the website content.

How does an AI chatbot find out the order status?

A chatbot connected through the Shoptet API can read the store's orders. The customer enters the order number in the chat, and the chatbot tells them the status, the delivery method and, where available, the tracking number. The difference is in how the chatbot verifies that the person asking owns the order:

• Smartsupp+ shows orders to a signed-in customer and asks a customer who is not signed in for the order number or e-mail⁵.
• Chaterimo asks for the order number plus the e-mail or phone number, which must match the order. Otherwise it shows no order data.
• According to their pages, Yasan, Jarabot and SupportBox find the order status, but they do not describe publicly how they verify the customer.

When choosing, ask what the chatbot shows a customer who enters someone else's order number. An order contains an address and a phone number, so the chatbot should not reveal them to anyone else.

How much does an AI chatbot for Shoptet cost?

Installing the add-on from the Shoptet catalogue is free for all six solutions; you pay the vendors. There are three pricing models:

• Monthly plan with a limit: Yasan (conversations under fair use), Smartsupp (Mira AI for a package of conversations), Chaterimo (plans according to the pricing page; with your own API key you pay for the model directly to the provider).
• Payment per answer or interaction: Jarabot (CZK 1.50 per interaction) and SupportBox (CZK 1 per Lucy AI answer in chat).
• Payment per resolved conversation: Chatway ($0.50).

On top of that, there is often a price for live chat per operator (Smartsupp, Jarabot, SupportBox, Chatway). To compare, take your number of conversations last month and calculate the price for two or three candidates.

What about other chats and chatbots without a Shoptet add-on?

The other chats in the Shoptet catalogue are mainly live chats or buttons for social networks, not an AI chatbot working with the store's data. JivoChat, for example, is live chat with automatic replies, and its add-on page does not mention Shoptet data¹⁶. The Selzee add-on is still listed in the catalogue, but according to the FAQ on the vendor's website its AI chat is not sold to new customers¹⁷.

Some chatbots connect to Shoptet without an add-on. Sensbot is not in the catalogue and connects through a private API token from the administration, the product feed and a script in the template; according to its pages, it also reads order status and tracking¹⁸. For well-known chatbots such as Sendbird, Chatfuel or Tidio, we found no Shoptet add-on or integration on 19 October 2026, neither in the Shoptet catalogue nor on their integration pages. You can insert a generic chat code into the store, but then the chatbot has no connection to the Shoptet catalogue and orders.

On 19 October 2026, Shoptet itself offered no AI chatbot for a store's customers. Its AI features, such as Magická hůlka (magic wand) and an AI copywriter, serve the administration, and for chat it refers to add-ons¹⁹.

How do you choose an AI chatbot for your store?

1. Write down 20–30 real questions from your customers: choice by parameters, availability, delivery, returns, order status.
2. Choose two or three add-ons depending on whether you mainly need an AI agent or live chat with operators.
3. In the trial, ask each chatbot the same questions and check the facts in the answers: prices, availability, deadlines.
4. Test order status with someone else's order number and check that the chatbot reveals nothing.
5. Calculate the price for your number of conversations a month and choose the solution with the most correct answers within your budget.

Summary

On 19 October 2026 you choose from six add-ons with an AI chatbot on Shoptet. Chaterimo and Yasan are built on an AI agent working with the product catalogue; Smartsupp+, Jarabot, SupportBox and Chatway are live chat or a helpdesk with AI added. Decide by whether you have people on the chat, whether you need order status and which pricing model pays off for you. Try two or three candidates on real questions from your customers; Chaterimo can be tried free for 7 days.

TopicsShoptetAI customer service