Research · AI customer service
State of AI customer support in e-commerce 2026
1.09 million customer messages from up to 95 online stores, February to May 2026. How much AI handles, when shoppers ask and which models stores run.
Topic · 7
LLM models in customer support
Research
Research · LLM models
Best AI for customer support: 12 models rated blind
ChatGPT, Claude, Gemini and Grok on 45 real e-commerce support questions, scored blind by an AI judge model. Edition 2026 Q3.
Guides
Guide · Gemini API key
How to get a Gemini API key for Chaterimo
Sign in to Google AI Studio, create a Gemini API key, set up billing for its project and connect the key to Chaterimo as your own key (BYOK).
Guide · Anthropic API key
Anthropic Console: get a Claude API key for Chaterimo
Sign up in the Anthropic Console (now Claude Console), buy credits, create a Claude API key and connect it to Chaterimo as your own key (BYOK).
Guide · OpenAI API key
How to get an OpenAI API key for Chaterimo
Create an OpenAI Platform account, add prepaid credits, create a secret API key and connect it to Chaterimo as your own key (BYOK).
Articles
Article · ChatGPT for your website
ChatGPT for your website: AI customer service
How to put ChatGPT and other AI models on your website or online store for customer service: the data they need, API keys, costs and privacy.
Article · LLM models
How to choose an LLM for customer support
Accuracy on your data, speed, cost and tone. How to compare ChatGPT, Claude, Gemini and Grok for an online store and test them on your own questions.
