How to add AI customer service to WordPress

1Create a Chaterimo account

Sign up for Chaterimo and fill in Email, Password, Confirm Password, Name of organisation and Website domain. In Website domain, enter the domain of your WordPress site, for example example.com: the chat widget will run on that domain. Chaterimo sends a token to your e-mail address. Enter it on the Account Activation page and select Submit.

The new account starts with a 7-day trial with all features. The plans after the trial are on the pricing page.

2Add your content to the knowledge base

The chatbot answers only from what you give it. In Chaterimo, open Knowledge Base → Get Data and choose the sources:

Website Scraping

Under Scrape your sitemap, enter the address of your sitemap and select Load sitemap. WordPress publishes one at /wp-sitemap.xml; an SEO plugin may replace it with its own sitemap.¹ Choose the sections to import, for example pages and posts, and select Import selected pages. One import takes at most 2,500 URLs. Turn on Scrape this sitemap daily (automatically includes new URLs) to keep the chatbot current.

Text Input

Paste your shipping, returns, payment and contact rules or your FAQ.

File Upload

Upload price lists, manuals or terms: PDF, Word, PowerPoint, Excel, CSV, TXT or images, up to 10 MB each.

XML Product Feed

For a WooCommerce store, import the products from a product feed in Google Shopping format. WooCommerce does not publish such a feed by itself; a product feed plugin does. Turn on Download this feed again every day and retrain so prices and stock stay current.

Then open Knowledge Base and select Train chatbot.

3Test the chatbot

Open Test Chatbot and ask the questions your customers ask most often. If an answer is wrong or missing, add the information in step 2 and train again. To choose a different AI model, see AI model type in Chat Settings & Embed; our blind test of AI models in customer support compares them.

4Check the allowed domains and copy the code

Open Chat Settings & Embed. Under Appearance chatbot settings, Allowed domains already holds the domain you entered at sign-up. Add every other domain where the site runs, for example a staging copy, and select Save changes. Subdomains of a listed domain are allowed too, and www. makes no difference.

Then expand Website installation and copy the line under Recommended: organisation language loader with the copy button next to it. The line looks like this:

```html

```

The line stays the same when you later change the chatbot or its languages, so you paste it only once.

5Install the WPCode plugin

In the WordPress admin, open Plugins → Add Plugin (Add New Plugin or Add New in WordPress versions before 6.8), search for “WPCode”, select Install Now and then Activate. The plugin is called “WPCode – Insert Headers and Footers + Custom Code Snippets”.²

On WordPress.com, installing plugins needs a paid plan.³

6Paste the code into the footer

Open Code Snippets → Header & Footer, paste the line from step 4 into Footer and select Save Changes. WPCode puts footer code just before the closing </body> tag of every page, which is where Chaterimo recommends it.⁴

Paste the line only once. If you do not want a plugin, a developer can add the same line to the site-wide layout of your theme, just before </body>.