Getting started: your first AI chatbot in 4 steps

1Sign up and activate your account

Open the sign-up page and fill in Email, Password, Confirm Password, Name of organisation and Website domain. The domain is the address of your store, for example yourstore.com; Chaterimo allows the chat window to run on it. Accept the terms and select Sign up.

Chaterimo then sends a token to your e-mail and opens the Account Activation page. Paste the token into Token and select Submit. You land on the Dashboard of your new organisation (organisation: your company account in Chaterimo; one login can own several).

The account starts with a 7-day free trial. During the trial Chaterimo uses its own API keys, so you can try every AI model without your own key. The plans that follow the trial are on the pricing page.

2Connect your store or add your content

The chatbot answers from your knowledge base (the products, pages and texts it searches before it answers). You fill it in one of two ways, or both.

Your store runs on Shopify, Shoptet, Upgates or Eshop-rychle. Open Integrations in the menu and use the card of your platform in E-commerce Platforms. The card links to the Chaterimo app or add-on of your platform and lists what the connection does: depending on the platform, it downloads your products and keeps them up to date, looks up the status of an order and uploads the chat widget to your store. When the catalogue import runs, the Dashboard shows “Downloading your catalog. Training starts automatically after import.” A PrestaShop store connects in the same place for order lookup.

Any other store or website. Open Knowledge Base → Get Data in the menu and choose a data source:

XML Product Feed

Paste the URL of your product feed (Google Shopping format) into Feed URL and select Import feed. Turn on Download this feed again every day and retrain so new products and prices reach the chatbot. One feed can hold at most 100,000 products.

Website Scraping

Import your pages: Scrape your sitemap (up to 2,500 URLs per import, you choose the sections), Scrape website with all internal links (start with one category) or Scrape a single link. Use it for shipping, returns, contacts and other information pages.

File Upload

Upload PDF, Word, PowerPoint, Excel, CSV, text files or images, up to 10 MB each. Each file becomes a separate entry.

Text Input

Paste FAQs, policies or any other text, give it a Name and select Save.

Then open Knowledge Base → Knowledge Base and select Train chatbot. Training turns your data into a form the chatbot can search; the button changes to Retrain when everything is trained. Data you add later is trained automatically every night during the trial and on paid plans; select Train chatbot to train it right away.

3Choose the AI model and settings

Open Chatbot → Chat Settings & Embed. Under General chatbot settings, set:

AI model type

The language model (LLM) that writes the answers: GPT (OpenAI), Claude (Anthropic), Gemini (Google) or Grok (xAI). During the trial you can choose any model on the list.

Chatbot language

Automatic answers each customer in the language they write in. Choose a fixed language if your store serves one market only.

Chatbot role

The instructions for the chatbot: who it is, how it talks and when it offers to pass the customer to a person. The default text works for a start; Reset to Default restores it.

Select Save changes. Then open Chatbot → Test Chatbot and ask the questions your customers ask most often: a product recommendation, delivery times, returns. On the Compare Models tab, the same question goes to several models at once, so you can compare their answers on your own data. Our guide to choosing an LLM for customer support explains what to compare.

After the trial, the model list depends on your plan. Plans with Chaterimo API keys offer a shorter list of models. Plans with your own API key (BYOK: you use your own key and pay the model provider directly) offer every model and need your key in Account Settings; see how to get an OpenAI API key.

4Put the chat window on your website

If you connected Shopify, Shoptet, Upgates or Eshop-rychle in step 2, the integration installs the chat window on your store. Do not paste the snippet there a second time.

On any other website, open Chat Settings & Embed and expand Website installation above the chatbot settings. Copy the snippet under Recommended: organisation language loader and paste it once into the site-wide layout of your website, ideally right before the closing </body> tag, so it loads on every page. The snippet appears only after the first training.

Check that Allowed domains in the chatbot settings lists every domain where the chat window runs, for example both yourstore.com and yourstore.de. The chat window works only on these domains.