Blog Chaterimo
Studies of LLM models in e-commerce customer support, case studies and guides from Chaterimo.
Studies of LLM models in customer support, based on our own measurements.
Research · Mercury 3
Mercury 3 and three other LLMs on 190 Czech support questions with long contexts. API latency, failures and provisional AI grading.
Research · AI customer service
1.09 million customer messages from up to 95 online stores, February to May 2026. How much AI handles, when shoppers ask and which models stores run.
How online stores use AI agents in customer support, with real numbers.
Case study · LED Solution
LEDík, LED Solution's AI chatbot on Shoptet, matches LED strips, power supplies and profiles: 138 conversations in 30 days, 98% without a hand-over.
Step-by-step setup of Chaterimo, integrations and API keys.
Guide · First AI chatbot
Sign up, connect your store or add your content, choose the AI model and put the chat window on your website. The getting-started guide for online stores.
Guide · AI product advisor
Improve your AI chatbot's answers after setup: knowledge base, instructions, AI model, testing, answer analysis, sales rules and measuring progress.
How AI customer service works and how to choose a solution.
Article · AI customer service
What an AI chatbot for an online store does and cannot do, how it differs from live chat, how to set it up, what it costs and when a person takes over.
Article · LLM models
Accuracy on your data, speed, cost and tone. How to compare ChatGPT, Claude, Gemini and Grok for an online store and test them on your own questions.
Article · Shopify
Gorgias is a Shopify helpdesk with an AI Agent. Compare it with Zendesk, Intercom, Re:amaze, Richpanel, Tidio, Shopify Inbox and Chaterimo.
Article · Tidio alternatives
Tidio alternatives for online stores compared: AI answers from the catalogue, order status, live chat, e-commerce platforms and published prices.
Article · Shopify
Nine AI chatbot apps for Shopify compared: what they answer from, how they check order status, how they hand over to a person and what they cost.
